How can we help you today?

Please do not create new accounts or keep editing and resubmitting the same ad. Send us a screenshot of the notice and your ad account ID. We will check the exact policy reason, fix the creative, text or landing page, and submit an appeal. The final decision is always made by the platform, so we cannot promise approval.

Ad platforms need some time to learn after a new launch or a big change, so avoid changing budgets and audiences every day. Message us the campaign name and what you expected. We will review creative, targeting, landing page and tracking, then send you a clear report and next steps.

Check that the payment method on the ad account is valid, has enough balance and is not declined by your bank. Send us a screenshot of the error message. We will guide you step by step. We never ask for your card number or OTP.

First check that your domain and hosting have not expired, and try another device or network. Then message us on WhatsApp with the word URGENT, the page link and a screenshot. A live website that is down is treated as an urgent request.

Small edits to work we delivered are usually quick. Send us the page link and the exact change. Bigger changes such as new pages, new features or a redesign are change requests, and we will send a short quote and timeline first.

Open yourwebsite.com/wp-login.php and use “Lost your password?”. If the email does not arrive, message us. We can help you regain access safely. Please never send your password in chat.

Tell us what was updated (a plugin, theme or WordPress) and when it started. If you have a care plan, we will check it as a priority. Updates made by others are outside the free support window, but we will still help you find the fastest fix.

Install the Meta Pixel Helper extension to see if the pixel fires, and check Events Manager for errors. Send us screenshots of both and the page where the event should happen. Ad blockers and browser privacy settings can hide some events, which is why we set up Conversions API as well.

Small differences are normal. Platforms count results with their own attribution window and time zone, and privacy settings hide some activity. If the gap looks large, send us both screenshots and the date range. We will explain the reason and check your tracking.

Pay using the method written on your invoice, then send us the transaction ID or a screenshot on WhatsApp or email. We will confirm it and send you the invoice or receipt.

Yes, you can cancel with a written message. Refunds depend on the service and its status, and ad spend and third-party purchases are not refundable. Please read our Return Policy, then message us with your payment reference.

Use role-based access instead of passwords: add us as a partner or admin in Meta Business Manager, invite us as a user in Google Analytics and Tag Manager, and add a temporary user to your hosting or WordPress. Never send passwords, OTP codes or card numbers in chat.

Yes. Tell us when you would like access removed, or remove our role yourself any time. You always remain the owner of your accounts.

Message us on WhatsApp (+880 1952-789134) and start with the word URGENT. Our working hours are Saturday to Thursday, Bangladesh Time, and we answer the moment the next slot opens.